Questions store owners ask us.
Price, setup, who owns the list and what happens after launch. Type a word to find your question.
Before we start
How fast can we start?
Week one is setup: your sending domain, a full look through your Klaviyo and a plan for which flows come first. Then the pop-up and the flows get built and tested, and the first campaigns go out.
What happens on the 15-minute call?
We look at your store before the call. On the call we show you what we found, what is missing and what to fix first, and tell you honestly whether we can help.
What do you need from us?
An invite to your Klaviyo as a user, the product photos you already have, and someone who can add the pop-up code to your store, or access for us to do it.
Do we need Klaviyo already?
It helps, but you do not need it yet. We talk it through on the call.
Money
What does it cost?
7 to 10% of the email revenue your Klaviyo reports, once a month. There are no extra fees. The only other cost is your own Klaviyo subscription. See pricing.
Who pays for Klaviyo?
Your store does, and that is on purpose. The account and the list belong to you. Klaviyo is free for small lists.
Can we try it before paying?
Yes. We build a free pop-up and one welcome or campaign email for your store. See the free offer.
The work
Which flows do you build?
Welcome, abandoned cart, abandoned checkout, browse abandonment, site abandonment, post-purchase and win-back. Plus the pop-up that feeds them all.
How many campaigns do you send?
3 to 4 a week, about one every other day. If fewer than three people join your list for every one who leaves, we send less.
Do you write the words too?
Yes. The plan, the words, the design, the building and the sending. You see everything first and can change anything.
Do you do SMS?
No. Email only. If you already send SMS, we can work next to it.
What is not included?
SMS, ads, Shopify theme changes beyond adding the pop-up, product photos and bought email lists.
Your Klaviyo and your list
Do you need my password?
No. You invite us as a user in your Klaviyo. Never share a password with anyone, us included.
Who owns the account and the list?
You do. We work inside your Klaviyo as invited users. If we ever stop working together, everything stays where it is.
Will my emails land in spam?
Not if the setup is right. Before the first send, your store gets its own sending domain, a DMARC record and Google Postmaster Tools. How that works.
Does my store have to be on Shopify?
Most stores we work with use Shopify, and Klaviyo connects to it in a few clicks. Other platforms that connect to Klaviyo can work too. Ask us.
After launch
What results can we expect?
We do not promise numbers we cannot control. We promise the work: every flow built and tested, a campaign every other day, and a clear monthly report on what email brought in.
How do we see the results?
Klaviyo shows the revenue that came from your emails. We check list health every week and send you a short report every month.
Do we get to talk to you?
Yes. Every month we go through the results and the plan with you on a call. In between, email us whenever you need help, and we book an extra call if something needs one.
No question matches that. Ask us directly: [email protected].
Still have a question?
Ask it on a 15-minute call, while we look at your own store together.
Daniel Kapanen, [email protected], +358 44 988 0079